Guide
Refund and Returns Policy
Effective Date: April 8, 2026
We want you to be completely satisfied with TransferForge.
If you're not happy for any reason, we offer a 7-day money-back guarantee from the date of purchase.
For monthly subscriptions (Pro and Agency plans), you can cancel at any time from Settings → Plan & Usage in the dashboard. Cancellation takes effect at the end of your current billing period — you'll retain access until then. Refund requests for subscriptions apply to the most recent charge only and must be made within 7 days of that charge.
How to Request a Refund
To request a refund, email us at hello@transferforge.com with:
- Your order or subscription reference
- The email address used at checkout
- A brief explanation (optional, but appreciated)
We'll process eligible refunds within 3–5 business days, back to your original payment method where possible.
Refund Conditions
To qualify for a refund:
- Your request must be made within 7 days of the eligible purchase or charge.
- You must not have violated the terms of service (e.g., abuse, mass redistribution, or unauthorized use).
- Refunds are not guaranteed for issues caused by third-party themes/plugins, server configuration, or misuse outside of TransferForge's control.
After 7 Days
After the 7-day period, charges are generally final. We encourage you to review the documentation, reach out with questions, or contact us for support before requesting a refund — we're here to help.
Questions?
Reach out anytime at hello@transferforge.com — we're happy to help.